Jaxx Statement on Bitcoin Cash (BCH)

Background

On Tuesday August 1st, 2017, at 12:20pm UTC, Bitcoin Cash, a new digital currency which has been gaining a lot of attention recently, will come to existence. Since Bitcoin Cash (BCH*) is a fork of Bitcoin (BTC), should you own and are in control of the private keys to your Bitcoin (BTC), you will have the ability to claim the same corresponding amount of Bitcoin Cash (BCH).

In preparation for this fork, users who wish to claim their Bitcoin Cash (BCH) are advised to move their Bitcoins (BTC) off hosted wallets and exchanges to a place where they can be in control of the private keys to their Bitcoin (BTC). With a few exceptions, hosted services such as Coinbase will not be giving their users the ability to retrieve their corresponding Bitcoin Cash (BCH).

What does this mean for Jaxx users?

As a multi-platform, multi-currency blockchain wallet, over the past many days, we have been flooded with requests to support Bitcoin Cash (BCH). Yesterday, we officially made the decision to work towards full integration.

Since Jaxx users are always in control of their private keys, corresponding Bitcoin Cash (BCH) will be safe in your Jaxx wallet. However, please know that you will not be able to access/send/receive your Bitcoin Cash (BCH) until the integration takes place.

The process of downloading and indexing the Bitcoin Cash (BCH) blockchain is lengthy. We are currently downloading the blockchain and expect indexing to start shortly. The indexing of a blockchain as big as Bitcoin’s has an unknown duration and could take anywhere from a few days to 1 to 2 weeks. You will be then able to claim them once Jaxx fully integrates Bitcoin Cash (BCH) into the wallet.

Recommendations for Jaxx users

Jaxx users wishing to claim their Bitcoin Cash (BCH) can do one of the following:

  • Leave your Bitcoin (BTC) untouched in Jaxx until the full integration of Bitcoin Cash (BCH) goes live
  • Send your Bitcoins (BTC) to an exchange that will be allowing users the ability to claim their Bitcoin Cash (BCH) such as our partner Bittrex
  • Send your Bitcoins (BTC) to a wallet that will be allowing users the ability to claim their Bitcoin Cash (BCH)
  • Export your Bitcoin (BTC) keys (see below) from Jaxx or send your Bitcoin (BTC) to a wallet that will be fully supporting both Bitcoin (BTC) and Bitcoin Cash (BCC) at launch

As always, please feel free to reach out to us should you have any questions. For the latest news on this matter and for the latest news on Jaxx in general, please refer to our @Jaxx_io Twitter account.

For technical questions or support, please reach out to our customer success team here.

For more information about Bitcoin Cash (BCH), you can visit the following websites:

*Please note that we and many others are now referring to Bitcoin Cash as “BCH” due to “BCC” having already been claimed by another currency

 


Disclaimer

Please know that there are a lot of unknowns that can emerge in the blockchain ecosystem especially when hard forks occur. We will do our best to keep you informed and provide guidance, however it is your responsibility to fully understand the ins and outs of cryptocurrencies. Please visit Jaxx.io and familiarize yourself with our Terms of Service and Privacy Policy before using our product.

Steps for exporting your private keys from Jaxx

  1. Menu / Tools / Display Private Keys / Display Bitcoin Keys
  2. Export any Bitcoin (BTC) keys that have balances or any other Bitcoin (BTC) keys you wish
  3. See the instructions on the service you wish to import the keys into for further information

Recent Issues with the Chrome Extension and New Fix Live

To meet the Civic token distribution window, we pushed an update to our Chrome Extension and Android users that enabled the Civic wallet in Jaxx on Sunday afternoon. Following that release, we started receiving feedback from our users regarding balance issues on a number of coins (LTC, ZEC, DOGE) where their balance was showing up as zero but the crypto to fiat exchange conversion was displaying correctly. This was just a display issue and all funds were unaffected.

Being able to replicate the issue, our development team dived into research and a potential fix and eventually decided to temporarily rollback the Civic integration so that our users could see their correct balances again. That was an all night endeavor (research, potential fix, decision to rollback) and on Monday morning, we pushed the new fix.

The Android app worked as expected but we started seeing issues with the Chrome version being completely unusable and automatically disabling itself from our users’ browsers. We did not experience this during our QA process and to this moment, we have not identified the reason as to why we are seeing this issue on Chrome. Again, during our internal testing, everything worked as expected.

This brought us to the point where everyone trying to use the Chrome extension was unable to do so due to the unknown Chrome Webstore propagation issue. Our users would see this message when checking their extensions list (by typing chrome://extensions in the address bar):

Some of our users might have tried to fix the Chrome extension by clicking the Repair button (as shown above) that their browser was offering or completely uninstalled and reinstalled the extension. Both of these processes erases Jaxx so do not click Repair in your Chrome settings. If you clicked ‘Repair’ and uninstalled your app, you will need to Pair / Restore Wallet via their 12-word Backup Phrase to regain access to their wallet.

We have issued announcements throughout our support platform and social media channels as soon as we understood that this could impact our users (even before the actual update was pushed yesterday) in order to prevent our users from being disconnected from their wallets.

We have since pushed out a temporary fix to the Chrome Webstore. Once the update is downloaded, the Jaxx Wallet should be fully functional and previous information restored.

If you are still seeing version number 1.2.20 and an error message in your chrome://extensions page you will need to force an update by enabling the Developer Mode and clicking the Update extensions now button at the top of the page:

If you uninstalled the extension and re-installed it, you will experience the same issue unless you update to v. 1.2.21. When deleting an extension, the related information is cleared as well, so the wallet needs to be restored / paired via the 12-word Backup Phrase.

If you clicked on Repair, a re-download process would have happened just as above, and Pair / Restore Wallet via the 12-word Backup Phrase is needed as well.

If you happened to only use Jaxx on the Chrome Extension and do not have a copy of your 12-word Backup Phrase please reach out to our support team here.