Jaxx Does Not Offer Phone Support

We take great pride in offering one of the best, free, multi-platform, multi-currency digital asset wallets in the industry, and with it comes a world-class support system, but we do not offer and have never offered phone support. The Jaxx User Success team believes our written support channels deliver high-quality, responsive help in a way that is fast and clear. This means that our User Success team works around the clock to rapidly assist users through written support channels like email, web tickets and social media.

As such, anyone posing as a member of the Jaxx User Success team with a phone query is not us, so please be aware that is a tell-tale sign of an impostor. Beyond that, please be on the lookout for anyone calling you, pretending to be a member of the Jaxx User Success team. We do not call our users to offer wallet recovery services.

Jaxx Liberty bitcoin wallet ethereum blockchain
Jaxx offers industry-leading world-class support services for free

It is a fact that we cannot actually offer any wallet recovery services as all the wallet security information is only saved locally, on your device, there is nothing saved on any Jaxx server for us to recover for you. Your Jaxx Wallet master seed is generated randomly through an industry standard protocol (BIP39) and by keeping a copy of it safe, you are guaranteed full ownership management of your digital assets.  Please be safe and guard your wallet information and digital assets. Nobody on the Jaxx User Success team will ever request your 12-word Backup Phrase or your Private Keys, which should be stored safely and not shared with anyone you do not want to grant direct access to your digital assets.

We decided to stick to written support only because one clear advantage is that it’s efficient and transparent for a global user base. The Jaxx team does not offer phone support, but it does offer 24-hour free help through written channels if you request it. If you need help, you can choose one of the following options:

  1. Go to Jaxx.io and click on Support (in the upper-right-hand corner of your screen) then click on Submit A Request (also in the upper-right-hand corner of your screen)
  2. Tag @Jaxx_Support on Twitter
  3. Post in our subreddit https://www.reddit.com/r/jaxx/

We have chosen to offer these written communication methods for a reason, and that is to provide users with the very best support experience possible. The Jaxx team does not offer phone support and we have a system in place that serves users well, based on your feedback and best practices. In addition, we have carefully selected the teams that make up the Jaxx User Success department to ensure a rapid and robust solution-focused approach.

Thank you for your continuing trust and support,

Andrei Daniliuc

Jaxx Support Team Manager

Decentral Inc.

Jaxx bitcoin wallet ethereum blockchain iphone
The Jaxx Liberty App

Information On Jaxx Liberty Beta

Jaxx Liberty is available as a beta product for the next two weeks. The purpose of this beta is to give our users a chance to provide feedback and for us to obtain real-world usage information on a wide variety of devices.

We are looking for as much feedback as possible about bugs, product issues, or unexpected behaviour. We’ve created a Slack community where beta users can communicate with our QA team and developers: Liberty Beta Slack Invitation. This is the best way to reach our team but emails with detailed bug reports or feedback can also be sent to our QA team by email: [email protected].

There are several ways to join the Jaxx Liberty beta programs, depending on which platform is being used. But for all of these methods, we recommend that users approach this release with caution. This is a beta product that is not as polished as the general availability release of Jaxx will be.

Android

The Android beta of Liberty can be downloaded from the Play Store testing page.

iOS (iPhone and iPad)

The iOS beta requires that “TestFlight” be installed, you can then sign up using our form here.  

The App Store requires that we manually enter everyone into the beta program. Our QA team will be adding people in batches as they sign up so it may take up to 24 hours for an invitation to be sent for the iOS beta. If this is too long to wait, the Android, Mac or Windows versions can be used instead, but we encourage all iOS users to please sign up and provide feedback about the beta application.

Mac (desktop)

The Mac desktop beta of Liberty can be downloaded directly from the Jaxx website; the link is here.

Windows (desktop)

The Windows desktop beta of Liberty can be downloaded directly from the Jaxx website at this link.

This Is A Beta

We recommend that users not rely solely on the beta version of Jaxx Liberty. It is very similar to the current Jaxx, but we suggest a cautious approach towards it. Treat it the way you would treat the physical wallet you have in your pocket or purse that you carry around with you every day: don’t use the beta for large sums you’re unwilling to lose. Continue to use the current Jaxx for frequent use until a general update is rolled out. This will happen in July, assuming all of our testing goes smoothly and feedback from users regarding the stability of Jaxx Liberty is positive. You can find out more about our rollout plan here. But the new version of Jaxx Liberty does contain many exciting features that we think the world will want to try out while we complete our testing and prepare for a general rollout of Jaxx Liberty.