Blog Security

What’s in a name?

We have good news and bad news. Let’s start with the bad news. There was an imposter account on Twitter with the handle @jaxxsupport which was confusing people. Please note that our company tweets about all things Jaxx from Jaxx_Support and jaxx_io (notice the placement of the underscores). These are your best Twitter sources for updates and news about the Jaxx cryptocurrency wallet.

This imposter “Jaxx Support” account was using the handle @jaxxsupport

The imposter account stated that it was located in California. But we are based in Toronto, Canada, and we serve our users and clients all around the world. Plus, it definitely wasn’t us.

The very good news is that we have taken ownership of this space and the people who created it have had their account suspended because it violated Twitter rules.

We want to share this with you, and we want to take some time to thank all our loyal Twitter followers who brought this rogue account to our attention and helped report it to Twitter. We are so grateful for your continued support and your vigilance. Our goal is to give you the best Jaxx cryptocurrency wallet experience available. A big thank you from all of us here at the Decentral team.