Understanding blockchain, Jaxx Liberty & your 12-word backup phrase
In this article, you’ll get an introduction to blockchain, and learn why it’s crucial to safeguard your Jaxx Liberty 12-word backup phrase.
Category: Support
Notes from the support team
Knowledge is power: How to avoid crypto scams
Decentral is seeing an increase in attempted scam attacks targeting Jaxx Liberty users. These attempted attacks are almost always of a social rather than technical nature, and there are steps you can take to avoid
Jaxx Liberty In-app Help Launched
Our latest release of Jaxx Liberty brings immediate answers to your questions, directly in your Jaxx Liberty wallet interface. We’ve added extensive technical support tools to the app so you won’t have to waste any
More Trading Options with Changelly Now Available!
Due to popular demand, Jaxx Liberty has partnered with the instant crypto trading service Changelly. Starting this Thursday (December 19th, 2019), users will be able to instantly trade over 45 cryptocurrencies via the Changelly trading
The Importance of Backing Up Your 12 Words Wallet Phrase
KEY TAKEAWAYS: A recent Google Chrome update may cause some serious data loss problems for Android users This data loss may reset your Jaxx Liberty wallet To be safe, always have a copy of your
Apple iOS 13 Update Warning
KEY TAKEAWAYS: iOS 13 causing significant global issues Jaxx Liberty users are recommended not to upgrade to iOS 13 If you have already updated to iOS 13, select “Pair Again” if prompted We’re contacting A
Your Support Request May Have Slipped By Us Recently. Here’s Why.
You deserve outstanding, high quality and reliable support from our User Success team. If you have questions regarding your experience with Jaxx Classic or Jaxx Liberty, you need to be able to get in touc
How We Deal With Blockchain (Hard) Forks – In Light of the Upcoming BCH Hard Fork
In light of the upcoming Bitcoin Cash (BCH) hard fork on November 15th, we want to share how we handle forks at Decentral, and our plan around the decision to suspend transactions for the BCH
Typosquatting, Angler Phishing, and Immutable Theft
The Internet changed our world. Blockchain is changing it even more, moving things to new terrain all over again. That new terrain has amazing possibilities for decentralizing power and empowering the masses. But it also
Jaxx Does Not Offer Phone Support
We take great pride in offering one of the best, free, multi-platform, multi-currency digital asset wallets in the industry, and with it comes a world-class support system, but we do not offer and have never