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More Trading Options with Changelly Now Available!

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Category: Support

Notes from the support team

December 18, 2019August 17, 2020Andrei D.

More Trading Options with Changelly Now Available!

Due to popular demand, Jaxx Liberty has partnered with the instant crypto trading service Changelly. Starting this Thursday (December 19th, 2019), users will be able to instantly trade over 45 cryptocurrencies via the Changelly trading
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December 18, 2019December 19, 2019Andrei D.

The Importance of Backing Up Your 12 Words Wallet Phrase

KEY TAKEAWAYS: A recent Google Chrome update may cause some serious data loss problems for Android users This data loss may reset your Jaxx Liberty wallet To be safe, always have a copy of your
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October 15, 2019August 17, 2020Andrei D.

Apple iOS 13 Update Warning

KEY TAKEAWAYS: iOS 13 causing significant global issues Jaxx Liberty users are recommended not to upgrade to iOS 13 If you have already updated to iOS 13, select “Pair Again” if prompted  We’re contacting A
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November 29, 2018June 14, 2019Andrei D.

Your Support Request May Have Slipped By Us Recently. Here’s Why.

You deserve outstanding, high quality and reliable support from our User Success team. If you have questions regarding your experience with Jaxx Classic or Jaxx Liberty, you need to be able to get in touc
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November 6, 2018June 14, 2019Di

How We Deal With Blockchain (Hard) Forks – In Light of the Upcoming BCH Hard Fork

In light of the upcoming Bitcoin Cash (BCH) hard fork on November 15th, we want to share how we handle forks at Decentral, and our plan around the decision to suspend transactions for the BCH
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November 1, 2018January 8, 2019Di

Typosquatting, Angler Phishing, and Immutable Theft

The Internet changed  our world. Blockchain is changing it even more, moving things to new terrain all over again. That new terrain has amazing possibilities for decentralizing power and empowering the masses. But it also
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July 9, 2018March 27, 2020Andrei D.

Jaxx Does Not Offer Phone Support

We take great pride in offering one of the best, free, multi-platform, multi-currency digital asset wallets in the industry, and with it comes a world-class support system, but we do not offer and have never
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May 30, 2018May 30, 2018Addison Cameron-Huff

Our team is working on the Bitcoin Cash upgrade in the Jaxx wallet following the May 15th network upgrade

Bitcoin Cash (BCH) is a fork of Bitcoin that supports larger blocks and different opcodes. It is incompatible with the main Bitcoin blockchain and has been diverging from the Bitcoin codebase. On May 15th ther
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December 14, 2017December 14, 2017Anthony Di Iorio

Jaxx Development Update: version 1.3.8 released on all platforms

Jaxx Development Update: version 1.3.8 released on all platforms Earlier this morning Jaxx v1.3.8 went live on Android, Chrome, Windows, Mac, and Linux. The update to our iOS client has been sent to Apple for
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December 12, 2017December 12, 2017Anthony Di Iorio

Jaxx Development Update: Android 5.1

Jaxx Development Update: Android 5.1 An announcement from our Development team: Jaxx will no longer be available on devices running versions older than 5.1 of the Android OS. The Android OS releases known as Lollipo
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  • Jaxx Liberty To Begin New Infrastructure Rollout
  • More Trading Options with Changelly Now Available!
  • The Importance of Backing Up Your 12 Words Wallet Phrase
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