Notes from the support team
You deserve outstanding, high quality and reliable support from our User Success team. If you have questions regarding your experience with Jaxx Classic or Jaxx Liberty, you need to be able to get in touch with our team in a swift and timely manner. This is a standard that you expect and one that we…
In light of the upcoming Bitcoin Cash (BCH) hard fork on November 15th, we want to share how we handle forks at Decentral, and our plan around the decision to suspend transactions for the BCH wallets in Jaxx Classic and Jaxx Liberty on the day of the fork. Before we get into how we deal…
The Internet changed our world. Blockchain is changing it even more, moving things to new terrain all over again. That new terrain has amazing possibilities for decentralizing power and empowering the masses. But it also has dangers. This blog post is about one kind of online danger: phishing and mistaken-identity attacks. It’s Not Just You…
We take great pride in offering one of the best, free, multi-platform, multi-currency digital asset wallets in the industry, and with it comes a world-class support system, but we do not offer and have never offered phone support. The User Success team believes our written support channels deliver high-quality, responsive help in a way that…
Bitcoin Cash (BCH) is a fork of Bitcoin that supports larger blocks and different opcodes. It is incompatible with the main Bitcoin blockchain and has been diverging from the Bitcoin codebase. On May 15th there was a network upgrade that created a situation where BCH is not compatible with some software that was previously compatible.…
Jaxx Development Update: version 1.3.8 released on all platforms Earlier this morning Jaxx v1.3.8 went live on Android, Chrome, Windows, Mac, and Linux. The update to our iOS client has been sent to Apple for their approval. This release includes new features and a few bug fixes of note. Be sure you have your 12-word…
Jaxx Development Update: Android 5.1 An announcement from our Development team: Jaxx will no longer be available on devices running versions older than 5.1 of the Android OS. The Android OS releases known as Lollipop were released as early as 2014. Devices running Android OS versions that predate Lollipop (5.1) do not have the ability…
The Jaxx development team here at Decentral Inc. has been busy this Fall. We’re proud of our work offering our application across eight platforms and supporting dozens of exciting blockchain projects. We’ve made significant progress on our mission to deliver the best HD wallet in the world. Infrastructure: We’ve increased and improved the infrastructure we…
The decentral & blockchain ecosystem has been growing rapidly this year and we’ve been working hard to stay right on its forefront. There are so many tokens & projects we are eager to support. The innovation and creativity we see in this industry are inspiring. This past Spring we began planning a significant expansion of…
To meet the Civic token distribution window, we pushed an update to our Chrome Extension and Android users that enabled the Civic wallet in Jaxx on Sunday afternoon. Following that release, we started receiving feedback from our users regarding balance issues on a number of coins (LTC, ZEC, DOGE) where their balance was showing up…