Jaxx Does Not Offer Phone Support

We take great pride in offering one of the best, free, multi-platform, multi-currency digital asset wallets in the industry, and with it comes a world-class support system, but we do not offer and have never offered phone support. The Jaxx User Success team believes our written support channels deliver high-quality, responsive help in a way that is fast and clear. This means that our User Success team works around the clock to rapidly assist users through written support channels like email, web tickets and social media.

As such, anyone posing as a member of the Jaxx User Success team with a phone query is not us, so please be aware that is a tell-tale sign of an impostor. Beyond that, please be on the lookout for anyone calling you, pretending to be a member of the Jaxx User Success team. We do not call our users to offer wallet recovery services.

Jaxx Liberty bitcoin wallet ethereum blockchain
Jaxx offers industry-leading world-class support services for free

It is a fact that we cannot actually offer any wallet recovery services as all the wallet security information is only saved locally, on your device, there is nothing saved on any Jaxx server for us to recover for you. Your Jaxx Wallet master seed is generated randomly through an industry standard protocol (BIP39) and by keeping a copy of it safe, you are guaranteed full ownership management of your digital assets.  Please be safe and guard your wallet information and digital assets. Nobody on the Jaxx User Success team will ever request your 12-word Backup Phrase or your Private Keys, which should be stored safely and not shared with anyone you do not want to grant direct access to your digital assets.

We decided to stick to written support only because one clear advantage is that it’s efficient and transparent for a global user base. The Jaxx team does not offer phone support, but it does offer 24-hour free help through written channels if you request it. If you need help, you can choose one of the following options:

  1. Go to Jaxx.io and click on Support (in the upper-right-hand corner of your screen) then click on Submit A Request (also in the upper-right-hand corner of your screen)
  2. Tag @Jaxx_Support on Twitter
  3. Post in our subreddit https://www.reddit.com/r/jaxx/

We have chosen to offer these written communication methods for a reason, and that is to provide users with the very best support experience possible. The Jaxx team does not offer phone support and we have a system in place that serves users well, based on your feedback and best practices. In addition, we have carefully selected the teams that make up the Jaxx User Success department to ensure a rapid and robust solution-focused approach.

Thank you for your continuing trust and support,

Andrei Daniliuc

Jaxx Support Team Manager

Decentral Inc.

Jaxx bitcoin wallet ethereum blockchain iphone
The Jaxx Liberty App

New Tokens in Jaxx: Blockparty’s BOXX & Shivom’s OMX

BOXX
Boxx Token Now Integrated in Jaxx
Boxx Token Now Integrated in Jaxx

The Blockparty token, BOXX, is now available in Jaxx. All Jaxx users can now send, receive, transfer, and hold their BOXX tokens.

The Blockparty team has published a write-up of their token: bit.ly/blockpartywhitepaper

You can follow BOXX developments using the following channels:

Twitter: @goblockparty
Reddit: @goblockparty
LinkedIn: www.linkedin.com/company/blockpartyhq
Facebook: www.facebook.com/goblockparty
Instagram: @goblockparty
Medium: @goblockparty

Blockparty is based out of Jersey City, New Jersey.

The BOXX token is available across all Jaxx platforms and joins many great blockchain projects on the Jaxx wallet list.

OMX
OMX token now integrated in Jaxx
OMX token now integrated in Jaxx

The Shivom token, OMX, is now available in Jaxx. All Jaxx users can now send, receive, transfer, and hold their OMX tokens.

The Shivom team has published a white paper for their token: https://shivom.io/files/Shivom-Executive-Summary.pdf

You can follow OMX developments using the following channels:

Twitter: @projectshivom
LinkedIn: www.linkedin.com/company/project-shivom
YouTube: www.youtube.com/channel/UC4vswPogwvVNgV_hmFkEHyQ
Facebook: www.facebook.com/ProjectShivom
Instagram: @projectshivom
Telegram: t.me/projshivom
Medium: @projectshivom

The OMX token is available across all Jaxx platforms and joins many great blockchain projects on the Jaxx wallet list.

Our team is working on the Bitcoin Cash upgrade in the Jaxx wallet following the May 15th network upgrade

Bitcoin Cash (BCH) is a fork of Bitcoin that supports larger blocks and different opcodes. It is incompatible with the main Bitcoin blockchain and has been diverging from the Bitcoin codebase. On May 15th there was a network upgrade that created a situation where BCH is not compatible with some software that was previously compatible. More specifically, the new version of the bitcoin-abc node software that we use for the infrastructure that powers Jaxx became incompatible and our system is now unable to display new transactions from the Bitcoin Cash network.

The network upgrade for BCH occurred at block #530361. The day after the upgrade we held our “United by Decentral” event for our partners and friends in New York as the official after-party to Consensus Blockchain Summit. At the event,  we announced that on July 1st we will be releasing a new version of Jaxx that we have been developing since the Fall. We’re calling the new version “Jaxx Liberty” and we look forward to getting into the hands of our users as quickly as possible. Although our engineers originally thought that the May 15th change would be a minor upgrade, it has turned to be a bigger challenge than expected. We are working diligently to fix it.  

Bitcoin Cash BCH cryptocurrency digital wallet Jaxx orange decentralization
We are dedicated to resolving the BCH situation in the Jaxx wallet as soon as possible.

The challenge we face is due to the way that Jaxx interacts with blockchains, as opposed to how a user interacts with their own node, with their own wallet on that node. The Jaxx backend infrastructure uses a combination of official daemons and various blockchain indexers, including a proprietary system used for most coins and the Bitpay Insight API service for Bitcoin Cash. We need these indexers to take the data from the official blockchain client and push it into a large database that can be easily accessed by other programs that ultimately serve the data to Jaxx users.

The new version of BCH is not compatible with the Bitpay Insight system that we use for BCH, and new versions have other compatibility issues, so this has required us to investigate a few different approaches: upgrading to the newer beta of Insight, moving to ElectrumX (or another open-source server), moving to a new proprietary system for Bitcoin Cash and adapting our existing proprietary system to BCH. At the moment we don’t have an expected time for delivering this upgrade but we hope it will be within the next week and that we’re able to migrate to a newer version of Insight.

We are working hard to fix this situation so that we can deliver on the promise of Jaxx: a unified blockchain interface for digital assets. We’ve diverted about 20 percent of our development team to work on the BCH issue. In the meantime, your private keys remain safe in Jaxx and once our backend infrastructure is made compatible again with the Bitcoin Cash network you will be able to send and receive BCH again. If you need to transact with BCH immediately you can always export your private keys or mnemonic (found in the MENU > Tools > Backup Wallet > View Backup Phrase) and then import them into another wallet program such as bitcoin-abc. A long-standing tenet of Jaxx has been that your private keys belong to you and we will never lock our users into our platform.

Like many companies in our space, we’re dealing with unexpected challenges, an evolving technical landscape and ever greater demands on our infrastructure. We continue to hire more people to help out with Jaxx development and if you think you’re one of those people we would appreciate you reaching out to [email protected]. We know that we need more people to help deal with the many chains (including Bitcoin Cash) and many tokens in Jaxx, and our ambitious plans for Jaxx Liberty.

Please accept my apologies on behalf of the Jaxx team at Decentral Inc. We’re working hard to bring BCH back online as well as to meet our timeline to bring you Jaxx Liberty on July 1st.

Sincerely,

Addison Cameron-Huff

President, Decentral

New in Jaxx: Helbiz HBZ Token

The Helbiz token, HBZ, is now available in Jaxx. All Jaxx users can now send, receive, transfer, and hold their Helbiz tokens.

The Helbiz team has published a write-up of their token here: https://www.helbizcoin.io/
You can follow Helbiz developments using the following channels:
Helbiz is an open transportation platform. It is a P2P car-sharing platform with a utility token that powers the entire system.

The Helbiz token, HBZ, is available across all Jaxx platforms and joins a growing list of blockchain projects on the Jaxx wallet list.

Helbiz HBZ token
Tip: close & reopen Jaxx to see HBZ in the wallet selection screen

New token in Jaxx: Zap

Zap.org’s token, ZAP, is now available in Jaxx. All Jaxx users can now send, receive, transfer, and hold their ZAP tokens.

The Zap.org team has published a write-up of their token: https://www.zap.store/onepager.pdf

You can follow Zap.org developments using the following channels:
Telegram group: http://www.t.me/zapstore

Zap.org is based out of Zug, Switzerland.

The ZAP token is available across all Jaxx platforms and joins many great blockchain projects on the Jaxx wallet list. 

Jaxx Development Update: Android 5.1

Jaxx Support - android 5.1

Jaxx Development Update: Android 5.1

An announcement from our Development team: Jaxx will no longer be available on devices running versions older than 5.1 of the Android OS. The Android OS releases known as Lollipop were released as early as 2014. Devices running Android OS versions that predate Lollipop (5.1) do not have the ability to handle the latest version of our Jaxx Wallet.

Users on Android 5.1 or older who have not backed up their 12-word backup phrase and who have also not ever paired their wallet on any of the other platforms Jaxx supports – iOS, Mac, Linux, Windows and Chrome Extension – should reach out to our support team for help.

 

Jaxx Development Update for December 1st 2017

Jaxx iOS

The Jaxx development team here at Decentral Inc. has been busy this Fall. We’re proud of our work offering our application across eight platforms and supporting dozens of exciting blockchain projects. We’ve made significant progress on our mission to deliver the best HD wallet in the world.

Infrastructure: We’ve increased and improved the infrastructure we use to operate nodes on the variety of blockchains we support. This added capacity makes Jaxx faster and more reliable than ever. We’ll continue rolling out new infrastructure (servers and systems) in December as expand to meet & exceed demand for Jaxx wallets.

Security Improvements and User Education: We’ve implemented an optional pin code to more strongly protect our user’s assets. This pin secures access in Jaxx to the screens that display the 12-word Masterseed “backup phrase” (BIP39). Users new to the world of blockchain and cryptocurrencies often do not understand the power of the 12-word Masterseed structure we use in Jaxx. We never hold or control our user’s assets; those assets remain on their respective blockchains and the Masterseed is a powerful tool for controlling them. Adding pin functionality has been a great way to help new users understand how to use their Masterseed to pair their wallets across devices and to understand the Masterseed should be backed-up.

Asset Swapping with Shapeshift: We’ve made UI changes to make the swapping of tokens easier and more intuitive. Control of gas prices and clear confirmations have helped make Shapeshifting assets inside Jaxx easy.

Tokens and Coins Supported:

Several of the tokens supported in Jaxx are not available in any other wallet available on iOS. Tokens and Coins currently live in Jaxx include:

AION / Nuco CVC / Civic EOS GUP / Match Pool
ANT / Aragon CFI / CoFoundIt ETH / Ethereum MLN / Melon
REP / Augur CRB / CreditBit ART / Maecenas MCO / Monaco
BNT / Bancor DPP / DA Powerplay ETC / Ethereum Classic MCI / Musiconomi
BAT / Basic Attention DASH / Dash 1ST / Firstblood PPP / PayPie
BCAP / Blockchain Capital DGD / Digix FUL / Fuel POE / Po.et
BTC / Bitcoin DOGE / Dogecoin GNO / Gnosis PRE / Presearch
BCH / Bitcoin Cash DRT / DomRaider GNT / Golem QTUM
LTC / Litecoin EDG / Edgeless ICN / Iconomi RSK Testnet
BCP / Blockmason ENJ / Enjin RLC / iExec RLC ROUND
SLT / Salt STX / Stox UKG / Unikrn
SAN / Santiment SWM / Swarm WINGS / Wings
SNT / Status PAY / TenX WRC / Worldcore
STO / Storm TKN / TokenCard ZEC / Zcash

Looking Forward to 2018: we expect the cryptocurrency and blockchain communities will continue their growth in 2018. The Decentral team will continue to expand the Jaxx platform to support the best and brightest blockchain projects. If you would like to see a certain project supported in Jaxx, do add your voice to others on our social media communities to cast your vote. Find us on http://reddit.com/r/jaxx or http://twitter.com/jaxx_io/

Jaxx | Decentral Inc. Appoints Addison Cameron-Huff as President

Addison Cameron-Huff President Decentral Inc.

21st November 2017, Toronto, Canada – Anthony Di Iorio, co-founder of Ethereum and CEO of Decentral announced the promotion of Addison Cameron-Huff to President of Decentral Inc.

Decentral, makers of the popular Jaxx cryptocurrency wallet, is Canada’s largest blockchain startup. Mr. Cameron-Huff is a leading Canadian lawyer, award winning technologist and entrepreneur deeply experienced with blockchain technologies. Anthony said, “Addison’s knowledge of blockchain technologies and the global regulatory landscape surrounding decentralization is second to none. His legal, technical and entrepreneurial guidance was critical in creating the solid foundation of Decentral Inc. and my other blockchain ventures including Ethereum. I am pleased Addison Cameron-Huff has joined me on the Decentral Inc. executive team.”

Addison has a deep technology and development background that began long before he became a lawyer. Addison has won multiple hackathons including both TechCrunch Disrupt and PayPal X Innovate. Addison was the founding CTO of Global-Regulation.com, the largest global law search engine powered by machine translation. As a legal entrepreneur Addison built a technology law practice from 2013 to advise and support rapidly growing businesses in the internet and blockchain domains. He is also an Adjunct Professor of University of Toronto’s Faculty of Law GPLLM course.

The entrepreneur in Addison looks forward to scaling the Jaxx infrastructure to support the growth Decentral has been experiencing, “Blockchain and cryptocurrencies are booming and our Jaxx platform is growing right along with it. We’ve seen over $500M in sales and multiple-billion dollars of transactions through Jaxx so far this year. The opportunity to scale our platform to support this level of user growth is exciting.”

Decentral is Canada’s largest private blockchain startup. Anthony noted, “Decentral has the best blockchain team in Canada. I am pleased to have Addison Cameron-Huff join me on the executive team and look forward to the positive impact he’ll have on our project management, infrastructure deployment, and growth operations.” He continued, “2017 has seen blockchain have its ‘Netscape moment’ of wide acceptance. Our Jaxx platform is the next step in the evolution of blockchain technology adoption – a single platform that makes ownership and control of blockchain assets like cryptocurrencies accessible to everyone. With Addison’s help on the day-to-day of Decentral I will be able to put more focus on our partnerships and my advocacy of blockchain in general through my conference and speaking engagements.”  

Addison is focused on growth, “We’re motivated to see the whole ecosystem of decentralized businesses grow and prosper. We’re keen to create wins for everyone in this space. Our network of revenue partners includes hundreds of companies like ShapeShift, BitPay, Coinbase, Bittrex will benefit from our growth. Our Jaxx product is a critical node in this network and ambition.”

ABOUT DECENTRAL AND JAXX

Created by Anthony Di Iorio and located in the heart of downtown Toronto, Decentral spawned the Ethereum Project, the Jaxx blockchain interface, and has been home to hundreds of blockchain community events. Decentral is primarily focused on their Jaxx product, the multi-token blockchain interface that provides a unified experience across 8 platforms and devices. Jaxx enables crypto-to-crypto buying and selling with frictionless in-wallet conversion. Users are always in control of their keys and Jaxx neither holds nor has access to customer funds. Driven by design and user experience and built with simplicity in mind Jaxx’s mission is to become the interface to the blockchain world.

Download and experience Jaxx through http://jaxx.io/

Jaxx Announces the Addition of Presearch to the Jaxx Wallet

Presearch Board of Advisors

Jaxx Announces the Addition of Presearch to the Jaxx Wallet

9th November  2017 – Decentral Community Space – TORONTO – Decentral Inc, home of the Jaxx Blockchain Interface announced today that the Presearch token, PRE, will be integrated and available in the Jaxx ecosystem at conclusion of the Presearch crowdsale on November 30th. The Presearch ICO is ongoing and can be found at https://www.presearch.io/

Anthony Di Iorio said of Presearch, “Presearch is an open, decentralized search engine that rewards community members with PRE for their usage, contribution to, and promotion of the platform. The market they’re attempting to disrupt is huge and I’m interested to see how they and their community grow. Supporting them by integrating the PRE token in Jaxx is a great way for us to help build momentum for the project.”

Presearch has an innovative go-to-market strategy to target the most frequent searchers – web workers – and gain early adoption, on our way to releasing future versions of the open source platform that will utilize a blockchain-based index, curated by the community. Token-holders will be able to vote on decisions as well as suggest (and fund) development projects. Developers will receive PRE tokens for contributing to the project and advertisers will be able to purchase targeted, non-intrusive, keyword sponsorships with PRE tokens.

ABOUT JAXX

Jaxx is a multi-token blockchain wallet that provides a unified experience across 8 platforms and devices including Windows, Apple and Linux desktops, Apple and Android mobile devices and tablets, as well as a Google Chrome extension. The Jaxx wallet enables crypto-to-crypto buying and selling with frictionless in-wallet conversion. Users are always in control of their keys and Jaxx neither holds nor has access to customer funds. Driven by design and user experience and built with simplicity in mind, Jaxx’s mission is to become the interface to the blockchain world.

ABOUT PRESEARCH

Presearch is the first open, decentralized search engine built to reward transparency and community participation. Presearch operates with transparent ranking factors allowing content creators to access a level playing field. For more information, please visit www.presearch.io and read the company’s white paper.

Announcing BrickBlock Token, BBT, To Be Integrated In Jaxx

brickblock bbt in jaxx

Announcing BrickBlock Token, BBT, To Be Integrated In Jaxx

31 October 2017 / Toronto – Decentral Incorporated, makers of the Jaxx Blockchain Interface, has announced today the Brickblock token, BBT, is to be supported in the Jaxx wallet ecosystem. Jaxx will be the official wallet of the Brickblock token crowdsale.

After raising $1 million USD during a short private pre-sale, Brickblock’s public ICO will commence on October 31.

Anthony Di Iorio, founder of Decentral, CEO of Jaxx and co-founder of Ethereum said, “I’m a believer in the power of decentralized technologies to disrupt existing markets. Brickblock have an ambitous project in front of them and we’re happy they have selected Jaxx as the offical wallet of their crowdsale.”

Brickblock is creating a blockchain-based platform for trading both cryptocurrencies and real-world assets. Brickblock believes investors looking to mitigate the risk of holding purely digital assets will be able to do so all from inside their platform. The Brickblock platform seeks to create access for investors to both classes of assets from a single, simple, powerful interface.

Through the effective use of smart contracts, order and issuing fees could be reduced to a fraction of traditional costs. Brickblock’s proposed blockchain-based solution enables vendors of in exchange-traded funds (ETFs), real estate funds (REFs), passive coin-traded funds (CTFs) and active coin managed funds (CMFs) to offer their investment vehicles alongside each other.

The company’s goal is to make investing cheaper, easier, and more secure by cutting out third parties from the transaction process. This is achieved by using smart contracts to automatically confirm the transfer of funds from the investor to the fund manager, and the assets from the fund manager to the investor.

Jaxx will be the official wallet for participants in the Brickblock token crowdsale, which opens 31st October, and is found at https://www.brickblock.io/tokens.

ABOUT JAXX

Jaxx is a multi-token blockchain wallet that provides a unified experience across 8 platforms and devices including Windows, Apple and Linux desktops, Apple and Android mobile devices and tablets, as well as a Google Chrome extension. The Jaxx wallet enables crypto-to-crypto buying and selling with frictionless in-wallet conversion. Users are always in control of their keys and Jaxx neither holds nor has access to customer funds. Driven by design and user experience and built with simplicity in mind, Jaxx’s mission is to become the interface to the blockchain world.

About Brickblock

Co-founded by Jakob Drzazga and Martin Mischke, the Brickblock platform exists to connect real-world assets and cryptocurrencies. Built on the Ethereum blockchain, Brickblock’s platform is found at https://brickblock.io. Contact: [email protected]